Methods of communication chapter-1 Solved Questions solutions| IT Code-402 Class-9 Solved Questions & Unsolved Questions of Computer Book|Full Chapter Solved Questions & Unsolved Questions of Computer Book IT Code-402 Class-9|

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Methods of communication chapter-1 solved Questions Solutions|IT Code-402 Class-9 Solved Questions & Unsolved Questions of Computer Book|Full Chapter Solved Questions & Unsolved Questions of Computer Book IT Code-402 Class-9|

                     Solved Exercises

Objective Type Questions

1. Tick(✓) the correct option.

a. In which of the following communications, the appearance and body language plays a vital role?
i. Visual communication
ii. Written communication
iii. Verbal communication 
iv. Non-verbal communication
Ans:- Non-verbal communication

b. In which of the following communications, do we get an instant feedback?
i. Visual communication
ii. Written communication
iii. Oral communication
iv. Non-verbal communication
Ans:- Oral communication 

c. To be a more effective communicator, which of the following must be focussed on?
i. Audience 
ii. Body language 
iii. Content
iv. All of these
Ans:- All of these

d. On what does the interpretation of a message depend?
i. Feedback
ii. Receiver
iv. Communicator

e. In which of the following communications, do we not use words?
i. Non-verbal communication
ii. Visual communication
iii. Written communication
iv. All of these
Ans:- Non-verbal communication 

2. Answer the following as TRUE or FALSE. a in the written communication, the

a. written signs or symbols are used to convey the message.
b. People get easily influenced by written communication.
c. Frequent blinking of eyes and rubbing of hands show confidence of the communicator.
d. Records can be maintained in the visual communication. 
e. If the information is processed quickly we can take quick decisions.

3. Fill in the blanks.. 

a. The interview is an example of________________communication.

b. The objective of a conversation is to make people understand what we are___________.
Ans:-try to convey

c. We do not get instant feedback in the_____________communication.
Ans:-written communication 

d. Visual communication is the transmission of ideas and informations with the help of_________and______________.
Ans:-symbols and imegery

e. In the business world, the___________communication is commonly used.

4. Short Answer Type Questions

1. Enlist four advantages of oral communication.

Ans. The four advantages of oral communication • We get quick feedback and able to know are as follows.whether the communication was effectiveor not. 
• It saves time as it does not require any preparation and is spontaneous.
• It is a two-way communication, therefore the scope of clarification is there. Doubts or misunderstandings can be clarified on the spot.
• It is more reliable as it is first-hand information.

 2. What do you understand by non-verbal communication?

Ans. The communication in which the facial expressions, body language, gestures, tone and pitch of voice are used to express ideas or give information is known as non-verbal communication.

3. What are the benefits of written communication.

Ans. The benefits of written communication are as follows.
• The sender gets more time to frame the message. 
• Records can be maintained for future reference.
• The receiver gets more time to fully understand the message as he/she can go through the message again, if required.
• The message can be checked and edited
before sending it.

4. List any four disadvantages of visual communication.

Ans. The four disadvantages of visual communication are as follows.
• It is expensive.
• All the information cannot be expressed through a single visual aid.
• It is more time-consuming.
•It becomes effective only when accompanied by oral communication. Everybody is not capable enough to interpret only through visuals.

5. According to you which method of communication will be more effective if one has to give a presentation to a group of students and why?

Ans. To give a presentation to a group, the combination of oral and visual communication will be more effective. The oral communication becomes more effective when accompanied by Visual aids. The pictures, graphs and diagrams make a presentation more interesting and effective, and this can be represented only through visual aids. Explanation becomes easy with the help of visual communication.

Long Answer Type Questions

1. Briefly discuss the various methods of

Ans. The various methods of communication are as follows.
Verbal communication: It includes the usage of words to deliver the message/information. It can be face-to-face, on phone or in group settings, etc. The two main types of verbal communication are:
• Written communication: In this, the message is conveyed by using the written symbols. It includes proposals, press releases, memos, contracts, brochures, handbooks, etc. The effectiveness of written communication depends upon the style of writing, vocabulary, grammar, precision and clarity.
• Oral communication: In this. the spoken words are used to convey the message. It includes phone, face-to-face communication, videoconferencing, voice chat, etc. It is used for both formal and casual conversations. The effectiveness of oral communication depends upon the speed, volume, pitch, voice modulation, clarity of speech, etc.
Non-verbal Communication: It is a communication where wordless messages are sent or received. In this, the body language, body posture, facial expressions, eye contact, gestures like pointed finger, tone of voice, the way we sit and stand are used to convey the message to the person with whom we are communicating.
Visual communication: It is the method of communication where visual aids like illustrations, graphic designs, drawings, typography, signs, etc., are used to convey the message. It reinforces written and oral methods of communication.

2. Differencate between oral and written communication. 
Ans. Oral communication
• In this communication, spoken words are used. It includes face-to-face communication, speech, telephonic conversations, video, radio, television, voice over, etc.
• This form of communication is used both in formal and casual conversations.
• It brings quick feedback. It is face-to-face and thus more reliable.
• It is a two-way communication. The scope of clarification is more. In this communication, the written signs or
Written communication
• In this communication the sign and symbols are used to convey the message. The message can be printed or handwritten. It includes e-mails, letters, reports, memos, sms, etc.
• It is the most common form of communication in business.
• It gives enough time to the sender to frame- the message. The messages can be edited. and revised and corrections can be made. many times before it is published.
• It enables the receiver to fully understand, interpret and send appropriate feedback. 3. 

3. Which are the various elements of Non-verbal communication?
Ans. The various elements of Non-verbal communication are as follows. 
• Appearance: The speaker’s clothing, hairstyle, neatness, use of cosmetics, and environment which include room, size, lighting, decoration and furnishing, all have a great impact on non-verbal communication. For example, we may notice a polite and agile lady/gentleman at the serene, well-lit and clean reception area of a hotel.
• Body Language: To be more effective communicators, we need to align our body language and tone with the words we are trying to convey. Research shows that when an individual lies, he/she is more likely to blink frequently, shift the body weight from one leg to the other and shrug.The thumb rule is that simplicity, directness and warmth convey sincerity. And sincerity is the key to effective communication. A firm handshake, given with warm and dry hand is a great way to establish trust. A weak and clammy handshake conveys a lack of trustworthiness and confidence.
• Tone: Another element of non-verbal communication is tone. A different tone can change the perceived meaning of a message. The tone gives emphasis to the message and shows how clearly it can be true. If we simply read the message without the added emphasis, we would be left to wonder. The emphasis shows us how the tone conveys a great deal of information and confidence. For example:
• I asked you to do the work.
• I asked you to do the work.
• I asked you to do the work.
In the first sentence, the emphasis is on ‘T, thus giving more importance to the speaker. In the second sentence, the emphasis is on ‘you’ and gives more importance to the listener. In the third sentence, the emphasis is on ‘do the work’, thus giving importance to the work.
• Eye contact: The style and duration of eye contact is considered appropriate across the globe. Looking into the eyes and talking is considered a sign of trustworthiness and confidence.
• Facial expressions: The human face can produce thousands of different expressions. It is said that what we cannot say, our face expresses it. Our face conveys a deep information to the outside world. Happiness is associated with a smile on the face, fear with an open mouth and wide-eyed stare. The effects of the facial expressions in a conversation are instant. The human brain registers the expressions as a feeling about someone’s character.

4. What are the advantages of visual communication?
Ans. The advantages of visual communication are as follows.

• It helps in emphasising the oral communication. When an individual is explaining some business offers, it is always important to use demonstrations for better understanding. While giving presentations, visual aids can help in explaining the key features of the organisation or the product..
• The combination of audio-visual communication is more effective than words. Some facts cannot be delivered through words. Thus, diagrams and pictures are used. Graphs, maps and flowcharts are few of the self-explanatory visual aids which show and explain the progress, disparities, performance, statics, etc., in a way that oral explanation would not be able to.
• Another main benefit of visual communication in business is that it is very effective on the illiterate people. Some people may not have the ability to read, but they do have the visual ability.
• The amount of time taken in understanding a visual communication is less as compared to other types of communications. When information is processed quickly, people can make quick and correct decision.

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